Frequently Asked Questions
As a private small business serving the training and recreation needs of a diverse community of dogs and dog owners, we field a lot of questions every week about dogs, our facilities and services, and how we operate.
We hope this FAQ will be a helpful resource for everyone in the Run Wild community.
This FAQ includes information about:
- Membership
- Cancellations and Refunds
- Dog Etiquette While at Run Wild
- Arena Rentals
- Lodging
Membership
See our Membership page for more details and pricing.
Who needs a membership?
As of January 2024, you will need a membership to rent an arena for practice or book lodging to stay overnight on the property in an RV, tent camping, Phoenix Palace dormitory (formerly Brutus Hall), or Punch's Hideout (formerly the Judge's Lodge). Both students and non-students can purchase a membership.
Do I need a membership if I'm attending a trial, class, workshop, seminar, or camp?
No. Membership is only required if you wish to use Run Wild lodging or rent arena space separately from the event or class you're attending.
I'm participating in a club event at Run Wild as a judge, show committee, or competitor. Do I need a membership to book lodging on the property?
Judges and show committees do not have to purchase a membership for lodging as part of the club's event contract with Run Wild. Competitors, however, are not included in this exemption and must purchase a membership to book lodging.
I only come to Run Wild for an event once a year for 1–2 days and stay in my RV. Can I get a special deal on the lodging membership?
Our RV spots are priced lower than other RV options in our area and we feel our prices (including membership even for one weekend) are still comparable so we won’t be doing any other deals at this time.
Cancellations and Refunds
How do I cancel a class, arena rental, or lodging?
Classes, arena rentals, and lodging must be cancelled seven (7) days prior to the start of class or an arena rental or lodging booking, although we may be able to accommodate special cases. Email [email protected] to cancel.
What is your refund policy?
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Dog Etiquette While at Run Wild
Run Wild is a positive reinforcement based facility. We do not allow harsh punishments while on the property. This includes pinch, e-collars, choke chain, and harsh corrections. Dogs must be kept under control at all times.
What do I do if my dog has a potty/poop accident on the turf?
Cleaning up an accident on the turf is time sensitive and needs to be done immediately to prevent damage to the turf. There are clean-up stations in each ring with turf-specific cleaning supplies and paper towels.
Follow these specific instructions if there is a spill / elimination on the turf:
- Remove any solid matter.
- Soak up any liquid as much as possible by DABBING with paper towels—do NOT wipe as the paper towels stick to the turf.
- Treat the area with the provided cleaning solution.
- Soak up liquid again.
- Rinse the area with water.
- Soak up liquid again.
Run Wild has a $25 fee for dogs who potty on the surface—this can be left in the arena mailbox or sent via paypal to [email protected].
Why am I being charged a fee for my dog's potty "accident" on the turf?
We encourage everyone to make sure their dog has pottied before any class or course run, and we understand that “accidents” happen. We have a cleaning protocol and supply stations for any accidental potties (or poopsies) on the turf and charge a $25 fee to the dog’s owner for each incident to help offset those costs.
If a dog pees or poops on the turf, it is the dog owner’s responsibility to immediately clean up the accident and/or notify an instructor or event coordinator so that it can be properly cleaned up so it does not permanently damage the turf.
My dog is in heat. Can I still bring her to a class or event?
Bitches “in season” (in heat) are allowed in classes and at some events, but not all. For classes, your instructor may have special instructions depending on the class and other participants. For trials/shows, please check with the trial contacts for that weekend.
Arena Rentals
See our Rent Arena for Practice page for more details and pricing.
How do I sign up to rent an arena for practice time?
STEP 1: Before you can reserve an arena for practice, you must first purchase a membership.
STEP 2: To book an agility arena, you'll need to log in to your BusyPaws account and click the Book Now button in the top-right of your dashboard.
- To book Zanee Arena for Barn Hunt, email [email protected].
- To book Kirbee Academy (formerly Training Barn) for other skills practice, email [email protected].
Do I need to be currently enrolled in a class at Run Wild to rent an arena for practice?
No, anyone can purchase a Run Wild membership and rent arena space for practice.
Can I share an arena rental with a friend?
Yes, you are allowed to share arena time with a friend but they must also be a Run Wild member. You are asked to list everyone who will be using the arena when you book a time.
Are there packages available to rent an arena for practice?
You can purchase a package for arena rentals, or you may also pay for individual bookings as you go.
You must have an active membership to see and purchase a package.
If you want to be able to reserve arena space more than 7 days in advance, you'll need a yearly membership. Packages include six rental bookings (for the price of five) for a specific arena space and amount of time—for example Zanee Arena - 60 Minutes.
How do I cancel an arena booking?
If you need to cancel a rental (or a class, seminar, etc.), please email [email protected].
What is the 7-day booking in advance limit?
Monthly and weekly memberships limit your bookings to 7 days in advance. Yearly memberships do not have this limit.
Lodging
See our Stay Overnight page for more details and pricing.
Why do I need to purchase a Run Wild membership to book lodging?
Run Wild is not licensed as a hotel or campground and has always had a private rental policy for lodging.
In the past, only participants registered for a private event hosted on the property, not the general public, were allowed to book a room, RV spot, or camping site. From a management perspective, it has been very challenging to identify who is registered for many of theses events because we are often not the event organizer, and are simply renting our facilities to a club or event sponsor who maintains their own list of registered participants.
With the Run Wild membership program, approved members may book lodging at anytime and we can easily provide a list of approved members to an auditor or state representative.
As of April 2024, a member password will be required to access the booking site.
What do I need to bring to stay overnight?
All of our rooms include bed linens and towels. We do not provide shampoo, conditioner, or body soap.
Can I book lodging for longer than 31 days?
Email our Lodging Manager about stays longer than 31 days.